At Gyanplay, we prioritize the satisfaction of our valued gamers and ensure fair and transparent dealings. This Refund and Cancellation Policy lays out our standards and procedures regarding the purchase and usage of "game points" on our platform.

Purchases: Users can purchase "game points" to participate in real money skill games on our platform. The purchase of "game points" is final and signifies your intent to utilize them to participate in games on our platform.

Withdrawals: You may withdraw any unused "game points" from your account immediately. These are the points that you have purchased but have not yet utilized to enter or play any game. The amount will be refunded back to your original method of payment within 5-7 business days.

Refunds after Game Participation: If "game points" have been used to participate in a game, they are generally non-refundable, given the nature of our platform. However, there are certain exceptional circumstances under which refunds may be granted. These include:

• Game Cancellation: If a game in which you have used your "game points" to participate is cancelled by us for any reason, your used "game points" will be refunded back to your account.
• Fraud or Cheating Detection: If we detect any fraudulent activities or cheating during a game, the game will be deemed null and void. Any "game points" used to participate in such a game will be refunded to the innocent parties involved. This decision rests solely at the discretion of Gyanplay and will be made in the interest of maintaining a fair and honest gaming environment.

Please note that these refunds will be processed within 7-10 business days, depending on the original payment method.

Gyanplay reserves the right to modify this policy at any time, effective upon posting of an updated version on our platform. Continued use of the service after any such changes shall constitute your consent to such changes.

We strive to create a seamless and trustworthy platform for all gamers. If you have any questions regarding this policy, feel free to contact our support team.